Technical Issues
- What is an "access code"?
- My computer froze in the middle of my order, what do I do?
- I received a "sequence error". What does that mean?
What is an "access code"?
When an access code appears, it helps us know where you are ordering from.
My computer froze in the middle of my order, what do I do?
If your machine locks up, you might try to refresh or reload your page. If problems persist, please contact us so we can be of assistance. If you are in the middle of the ordering process and you freeze up, you'll need to retype and resubmit your order.
I received a "sequence error". What does that mean?
If you receive a sequence error while processing your request, it is most likely due to using your browser's back and/or forward buttons. It is important to use the site navigation buttons, such as edit and continue. If problems persist, please contact us.
